Đề bài

Đề Số 11

Vstep Task 1

Thời gian: 20 phút

You should spend about 20 minutes on this task.

You should write at least 120 words.

Topic

You work in the customer service department of a company. A customer has written a complaint about a delayed order and poor communication. Write a formal reply to the customer. In your letter, you should:

- Apologize for the inconvenience
- Explain the reason for the delay
- Describe the steps your company will take to resolve the problem and offer appropriate compensation.