Question 1: Do you have a favourite flower or plant? [Why/Why not?]

Sample Answer: Yes, my favorite plant is the aloe vera plant. It’s easy to take care of, and it’s also useful for skin care. I like how simple and clean it looks in a pot. It makes my room feel more natural and fresh.

Question 2: What kinds of flowers and plants grow near where you live? [Why/Why not?]

Sample Answer: Well, where I live, it's quite suburban, so we don't have a huge variety of wild flowers. You mostly see things like common daisies and dandelions in the grassy areas, and maybe some clover. People tend to plant a lot of roses in their gardens – all sorts of colours, from classic red ones to bright yellow and even some unusual purple ones. We also see a lot of hydrangeas, especially in the summer; they're quite popular here. I think it’s because they’re relatively low-maintenance and they produce these huge, showy flower heads. There are some taller shrubs too, like lavender – which I love the smell of – and some people have little fruit bushes, like raspberries or blueberries. I guess it's why not more wild things grow; it's pretty much all gardens and lawns that people keep manicured.

Question 3: Is it important to you to have flowers and plants in your home? [Why/Why not?]

Sample Answer: Oh, absolutely! I really love having plants around. It’s more than just aesthetics, although they definitely brighten up the place and make it feel more homely. For me, it's about having a connection to nature, especially since I live in a pretty urban area. I find looking after them relaxing – it’s a nice little break from studying or work, something to focus on that isn't stressful. Plus, I’ve heard they can improve air quality, which is a bonus! I wouldn't say I'm a super-serious gardener or anything, but I have a few houseplants, and I'm gradually trying to expand my little collection. It makes a big difference to my mood, honestly.

Question 4: Have you ever bought flowers for someone else? [Why/Why not?]

Sample Answer: Yes, I have. I’ve given flowers to my mom on Mother’s Day and to friends during special events like birthdays or graduations. I think flowers are a thoughtful and beautiful gift that can instantly make someone feel appreciated or loved.

Question 1: Describe a review you read about a product or service.

Sample Answer: Oh, that's easy. I recently read a review about a noise-cancelling headphone set called the "Hush Pro." It was on a tech blog I follow, and the reviewer, this guy who seemed really knowledgeable about audio equipment, raved about the sound quality. He said the bass was incredibly deep and rich, but not overwhelming, and the highs were crystal clear. He also mentioned how effective the noise cancellation was – he used them on a busy commute and said it was like being transported to a quiet library. He did mention the price was a bit steep, but he felt the quality justified the cost. The only negative point he raised was that the earcups felt a little bit tight after extended use, but overall, he gave it a 4.5 out of 5 stars and strongly recommended it for anyone who prioritizes sound quality and noise cancellation. I’m actually considering buying them myself because of that review, they sound amazing!

Question 1: What kinds of things do people write online reviews about in your country?

Sample Answer: Oh, all sorts really! People in my country write reviews about everything, from restaurants and cafes – you know, the usual stuff like rating the food, service, and atmosphere – to more niche things like local plumbers or electricians. There are tons of reviews for different kinds of online shopping, from clothes and electronics to books and even groceries. People are also quite vocal about their experiences with services like hair salons, gyms, and even doctors' surgeries. And increasingly, I see reviews about travel experiences, hotels, and tourist attractions, which are really helpful for planning trips. It's become a massive part of our culture, checking reviews before making any kind of purchase or booking. Even things like online courses and tutoring services get reviewed nowadays!

Question 2: Why do some people write online reviews?

Sample Answer: Well, I think there are a few main reasons. Some people just want to share their experiences, good or bad, to help others make informed decisions. Like, if they had a fantastic meal at a restaurant, they'll rave about it online, hoping to send more customers their way. On the other hand, if they had a terrible experience, they might leave a scathing review to warn others and maybe even get the business to improve. Then there are those who just like to express their opinions – it’s a bit like a virtual soapbox! And finally, some companies even incentivize reviews, offering discounts or loyalty points in exchange for feedback, which can obviously influence people to write. It’s a mixed bag, really.

Question 3: Do you think that online reviews are good for both shoppers and companies?

Sample Answer: Well, it's a bit of a double-edged sword, isn't it? For shoppers, online reviews are amazing – you get so much information before you even buy anything. You can see real people's experiences, compare different products easily, and avoid potential scams or disappointments. It's like having a massive, crowdsourced recommendation system. But, of course, you have to be a bit critical – some reviews are fake or exaggerated, so you have to read between the lines and look for patterns. For companies, it's a similar story. Positive reviews boost their reputation and attract new customers, which is obviously great for business. However, negative reviews can be really damaging, especially if they're not addressed properly. Companies need to be proactive in responding to feedback, both good and bad, to manage their online image and improve their products or services. So, yeah, I think they're good overall, but there are definitely challenges on both sides.

Question 4: What do you think it might be like to work in a customer service job?

Sample Answer: Well, I think it would be a really mixed bag, honestly. On the one hand, it’d probably be quite demanding. You’d be dealing with all sorts of people – some lovely, some really stressed or even angry – and you'd need to stay calm and polite no matter what. I imagine there’d be a lot of pressure to resolve issues quickly and efficiently, which could be quite stressful, especially if you’re dealing with a lot of calls or customers back-to-back. Plus, you’d probably have to follow strict procedures and scripts, which might feel a bit robotic sometimes. But, on the other hand, I think it could also be pretty rewarding. You get to help people, solve their problems and hopefully make their day a little bit better, which is a really nice feeling. And you'd probably develop some great communication and problem-solving skills, which would be useful in lots of different jobs. I guess it really depends on the company and the type of customers you’re dealing with. I've heard some people absolutely love it and others find it completely draining.

Question 5: Do you agree that customers are more likely to complain nowadays?

Sample Answer: Hmm, that's an interesting question. I think it's partly true, yeah. I mean, with social media and all these online review platforms, it's so much easier to voice your dissatisfaction now. Before, you might just have grumbled to a friend, but now you can blast a company to thousands of people in seconds. So, in that sense, yeah, maybe people *are* complaining more. But I also think companies are more aware of customer feedback now, so they might be getting more complaints simply because they're actively encouraging them – like those little feedback surveys you get after an online purchase. It's a bit of a chicken and egg situation, really. I think there's a rise in complaints, but it's not necessarily just because people are inherently more grumpy, it's also about the accessibility of channels for doing so.

Question 6: How important is it for companies to take all customer complaints seriously?

Sample Answer: Oh, it's incredibly important, I think. Ignoring customer complaints is just…a recipe for disaster, really. First of all, word of mouth is powerful, and a bad experience can spread like wildfire online these days. One negative review can deter loads of potential customers. Then, even if the complaint is seemingly minor, addressing it shows that the company cares about its customers and values their feedback. This builds trust and loyalty, which is priceless in the long run. Plus, customer complaints often highlight flaws in products or services that the company might not be aware of. Taking them seriously allows for improvements and prevents similar problems from happening again. So yeah, I’d say it’s absolutely vital for success. Ignoring complaints is just short-sighted, really.